Refund Policy

Thanks for shopping at The Letter Atelier.
If you are not entirely satisfied with your purchase, we're here to help.

EXCHANGE & REFUND

When purchasing, please choose carefully as we do not offer exchanges if you change your mind. 

In the unlikely event that your product arrives damaged or missing items, please email us at contactus@theletteratelier.com

• You have 14 calendar days to initiate refund/exchange from the date you received it.
• Please include your full name, order number, description of the item and images of the damaged good. 
• Once we assess the item, we will either refund the purchase price (you will receive the credit within a certain amount of days, depending on your card issuer's policies) or provide a replacement.
• If you receive a refund, shipping fees will only be refunded if the entire delivery is faulty. 

CONTACT US

If you have any questions on how to return your item to us, reach out to us at contactus@theletteratelier.com